Refund Policy

Activity Maker ("Activity Maker," "we," "us," or "our") provides subscription-based access to the Activity Maker platform (the "Service"). This Refund Policy explains when refunds may be available, how cancellations work, and what is non-refundable.

This policy is incorporated into our Terms of Service. Capitalized terms used but not defined here have the meanings given in the Terms.

Summary

• New paid subscriptions: You may request a refund within 14 days of your initial purchase if you have not substantially used the Service.
• Renewals: Subscription renewals are generally non-refundable, except where required by law.
• Credits: Credits are non-refundable and have no cash value.
• Cancellation: You can cancel anytime; access continues until the end of your current billing period unless a refund is approved.
• How to request: Contact us through activitymaker.ai/contact with your account email and purchase details.

Refund Eligibility

We may approve a refund in the following situations:

14-Day Satisfaction Period (First Purchase)

If you are a new paying subscriber, you may request a full refund within 14 calendar days of your initial subscription purchase, provided that:

• You have not substantially used the Service (for example, by consuming a significant portion of your monthly credits, generating a large volume of exports, or otherwise receiving meaningful value from paid features).
• The refund request is made in good faith and not as part of repeated refund abuse.

We may deny refund requests where substantial use has occurred, even if the request is within 14 days.

Service Not as Described

If the Service materially fails to match the plan features described at the time of purchase, contact us within a reasonable time. We may offer a refund, account credit, or other remedy at our discretion after reviewing your account.

Technical Issues on Our End

If a verified technical issue on Activity Maker's side prevented you from accessing or using paid features for a material period, we may offer a partial or full refund, or extend your subscription or credits, depending on the circumstances.

Legal Requirements

Nothing in this policy limits refund rights that cannot be waived under applicable consumer protection laws in your jurisdiction.

What Is Not Refundable

The following are generally not eligible for refunds:

• Subscription renewals after the initial 14-day period for new subscribers.
• Partial billing periods after cancellation (for example, unused days or weeks in a monthly or annual term).
• Credits, including unused, partially used, or expired credits.
• Plan upgrades or downgrades mid-cycle, except where required by law.
• Add-on purchases, one-time credit packs, or promotional top-ups, unless otherwise stated at purchase.
• Taxes, payment processing fees, or currency conversion differences where we are not permitted to recover them.
• Purchases made through unauthorized account access or in violation of our Terms of Service.

Cancellations

You may cancel your subscription at any time through your account billing settings or by contacting us.

When you cancel:

• Your subscription remains active until the end of your current billing period, unless a refund is approved under this policy.
• You will not be charged for subsequent billing periods after cancellation takes effect.
• Unused credits typically do not carry over after your paid period ends, and unused time in a billing period is not refunded, except as stated above or required by law.

Downgrading to the Free plan may result in loss of paid features, export quality, commercial-use rights, and stored content access limits according to your plan.

Refund Process

To request a refund:

1. Contact us at activitymaker.ai/contact.
2. Include the email address associated with your account.
3. Provide your purchase date, plan name, and billing interval (monthly or annual).
4. Briefly explain the reason for your request.
5. Allow up to 5–7 business days for us to review and respond, and additional time for your payment provider to process an approved refund.

Approved refunds are issued to the original payment method used for the purchase, unless we agree otherwise or your payment provider requires a different method.

Refund timing after approval depends on your bank or card issuer and may take several additional business days to appear on your statement.

Chargebacks and Disputes

If you have a billing concern, please contact us before initiating a chargeback or payment dispute. We will work with you in good faith to resolve the issue.

Unauthorized chargebacks or disputes filed without first contacting us may result in account suspension while the matter is investigated.

Abuse and Exceptions

We may refuse refunds where we detect abuse, including repeated sign-up and refund cycles, fraudulent activity, or violations of our Terms.

We may make exceptions to this policy in special circumstances at our sole discretion.

Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last updated" date above. For significant changes, we may also notify you by email or through the Service.

Your continued use of Activity Maker after changes take effect constitutes acceptance of the updated policy, subject to any non-waivable rights under applicable law.

Contact Us

For refund requests or questions about this policy, contact us:

Activity Maker
4974 Kingsway
Burnaby, BC
Canada

Contact us: activitymaker.ai/contact

We will do our best to respond promptly.